Customer success associate

London
Posted 2 years ago

Who we are:

Jellynote is the go-to-destination for over 1 million aspiring musicians; a loyal community who enjoy sheets, tabs and chords, original video content and the opportunity to connect with one-another in the Jellynote universe.

This is the perfect time to join a pre-Series A start-up, as we are moving from the start-up phase to scale-up phase.

Why we want you:

We are keen to find an enthusiastic Customer Success Associate to come and help manage our rapidly growing user base.

What you’ll be responsible for:

It will be up to you to make sure our customers get the most out of the Jellynote platform. You’ll know exactly how to help resolve their queries because you’ll become an expert and evangelist of our products, and understand what it entails to be a musician.

What we are looking for in you:

• A huge amount of enthusiasm. You will be dealing with both happy and unhappy customers, so the right attitude goes a long way.
• Great problem-solving. Every client has different requirements and objections, so it is vital that you can think on your feet and outside of the box.
• Flexibility. The exciting thing about being is a fast-growing start up is that we can adapt very quickly to what is required, and so we need someone who is as flexible as the market itself.
• Great customer relations skills.

Your benefits:

• Work as part of a close-knit company, all passionate musicians
• Join an enthusiastic, collaborative team that cares deeply about the platform they create
• Work in a relaxed, flexible tech-startup atmosphere, where the outcome matters more than anything else

Apply Online